Essay on Case Study

Essay on Case Study Essay on Case Study Chapter 4 Case Study - John Jacob, Inc., Online Trading System 1. With respect to telephone survey, how should customers be selected to participate? Should the customer sample be random? What questions should be asked? Customers should be randomly selected to participate in a telephone survey. You can obtain lists of random telephone numbers that are created by computer programs, or you can create your own list from local telephone directories. Questions that should be asked are: 1. What is you yearly income? 2. How long have you used our services to buy, sell, or trade stock? 3. What type of stocks do you own or will own in the future? 4. What is your gender? 5. Are you at least 18 years or older? If not ask for a person in the household that is 18 years or older. 6. How did you hear about us? 7. Were you able to navigate through our web site without problems? 2. With respect to the questionnaire, list some possible questions to include. Remember to include both close- and open-ended questions. Some possible close- and open-ended questions in a questionnaire are: 1. Do you have any suggestions for enhancing our services? 2. How would you measure your overall satisfaction with our services? Rating from 0 to 10. 3. How likely are you to continue to use our services? Rating from 0 to 10. 4. How likely is it that you would suggest a friend/coworker to try our services? Rating from 0 to 10. 5. How often do you buy, sell, or trade stocks from us? Daily, Weekly, Hourly, Monthly. 6. What was the speed of our web site? Very Slow, Slow, SO-SO, Fast, Rapid. 3. With respect to the focus group, how should customers be selected to participate? Who should lead the discussion? What questions should be asked? Should a version of the existing system be available as a discussion aid? Should a prototype of the new system be available as a discussion aid? The customers that should be selected for a focus group should be you should have similarity within a group with regard to stratifying characteristics. For example, separate groups for teachers, parents, and administrators. You should have diversity within a group with regard to other characteristics that might influence responses. Some examples are: 1. Men and women 2. Blacks, Hispanics, and whites 3. Old and young 4. Geographical and occupational mix 5. Prior knowledge or attitude toward the topic In addition, you should stay away from individuals that know one another and/or individuals of exceptionally different rank, socioeconomic rank, and/or hostile viewpoints. The person that should lead the focus group discussion should be an individual with knowledge or is qualified in-group dynamics and focus group discussions. Questions that should be asked in a focus group are: 1. What do you believe should be done to help individuals gain better access to our web site? 2. What do you think about the new user face of the web site? 3. How should the improved and faster web site be promoted? 4. What do you believe should be done to help people gain better access to their portfolios? 5. How well is the present user face functioning? I think that a version of the existing system should be available as a discussion aid so that the individual speaking can use it for reference. I also think that a prototype of the new system should be available as a discussion aid. You can use these two systems to compare the differences, good and bad. 4. With respect to the JAD session, how should customers be selected to participate? Who else should participate? What are the chief requirements that should be determined during the session? This will typically call for the program manager, the project manager, the business leaders, the subject matter experts (SME), end users, a number of programmers and perhaps some others to be there. You are looking for participation from everyone with whom this project will have a direct or indirect effect. We cannot forget the

Jacksonian Presidency Essays - Second Party System, Democracy

Jacksonian Presidency Essays - Second Party System, Democracy Jacksonian Presidency Jacksonian Presidency Summary Despite the looming effects of the Jacksonian presidency, the following only discusses the actions and results, which occurred during the Jacksonian presidency. The activation of a new presidency was accompanied by huge numbers of Hickoryites (Jacksonian supporters) and official hopefuls. Many of these hopefuls were granted their desire of holding office, which is one of the changes brought into Washington by Andrew Jackson. The major accomplishments of Jackson during his presidency pertain to his rural upbrining and democratic beliefs. Jacksons major accomplishments were his nationalization of the spoils system, his liberal application of Jeffersonian democratic policy, and his achievement of the status of president. Firstly, prior to the presidency of Andrew Jackson, the system of appointing officials was under the ideal of holding office during good behavior, which led to the holding of positions by aged and incapable politicians. Conversely, Jackson appointed officials from all w alks of life to promote the equality principles of democracy. Jackson also advocated rotation in office, which meant allow as many people serve in office for the shortest possible time for experience was discounted as a governing skill. Although these principles seem to follow the guidelines of democracy they were not entirely responsible and often the appointment of officials did not fall under these jurisdictions. The selection of officials of Jackson was in many cases the return of a financial grant during campaigning. The consideration of ability to govern, intellegence, resposiblity, etc. were ignored in the wake of compensation. Although opposites alike were granted power they were not always for the continuance of democracy. Secondly, Jefferson was the most democratic of any president at that time to come to power. In practically all areas of political application there was the existence of liberal thinking. This was especially aparent in his previously mentioned appiontment of officials. Jackson considered the roles of officials fairly simple and could and should be carried out by all people not just the members of the socially and intellectually elite. The belief of complete equality is with out a doubt Jeffersonian. Despite this already democratic view Jackson took it one step further and appointed the illiterate and plain incompetant members of society to office. This was from the influence of Jefferson and his rural upbringing in which he was at the social rump of the republic. Lastly, but of equal importance was Jacksons acheivement of president. Jackson was the very first president of the United States to have not attended college. He was completely self taught and self reliant. For someone from the backwaters of Tennessee to become president in a time of rule by the elite of the elite was revolutionary in itself. Under no other circumstances could such a leader or

Generosity The Key to Good Business and Good Relationships

Generosity The Key to Good Business and Good Relationships The privilege of writing for peoples lives One of my loyal clients (I will him call Dan) came to me last week with a personal project, a letter expressing his love to a dear friend that he needed edited the same day. Dan suggested a price point of $40-$60. Since he is a valued client and someone I expect to work with for a long time, and because I felt incredibly privileged to read this heartfelt letter, I told him $40 would be fine. I edited the letter and sent it to him, and he was very happy with the result. The report is that the recipient cried (in a good way). Unexpected generosity The next thing I knew, I had received $50 in my PayPal account: $10 and 25% more than I had quoted to Dan. â€Å"You deserve every penny,† he wrote. This surprise overpayment scenario has happened once before. When I forgot to bill a client for all the services he had received, I called him to tell him I had made a mistake. He very graciously agreed to pay for the unbilled service and to send a check that week. Two weeks later I had not received his payment, so I wrote to him to let him know. When I received the check, it was for $25 more than the amount of the invoice. A thank you note was enclosed, appreciating some â€Å"extra† work we had done for his LinkedIn summary that was beyond our usual service. Whats at the source of giving? There are some commonalities between these two true stories that struck me: In both situations, I had given something to the clients in the past that was above and beyond their expectations. Rather than push to make an extra buck, I took care of the client. In scenario #1, I had charged a lower rate than the client was initially willing to pay; in scenario #2, I had previously reduced a bill based on a misunderstanding. In neither situation did I offer what I offered with any expectation of getting something back. Both clients were very happy with the results they received. Both clients were business leaders who excelled at building teams and taking care of their people. As a relatively new business owner myself (and as a human being), taking care of people is a muscle I am constantly working to build. Having no children, I rely on my clients for opportunities to practice generosity- to â€Å"do the right thing.† I have many such opportunities (or challenges, depending on how you frame them). My clients, especially ones like the above who are already successful in business, are great teachers. The challenge the risk the gift Here’s the truth of the matter: If I am completely honest, I must own up to the fact that a part of me wants to get paid as much as possible, avoid â€Å"loss† at all costs, and essentially make demands that will benefit me in the short term. But good business is about relationships, and about the long term. So the part of myself that I listen to is the part that knows exactly what to do to create good will. This part knows that good will is more valuable than a quick buck. It does not worry about being taken advantage of. It does not worry at all, in fact. It simply does what’s right. Do I ever get taken advantage of for my generosity? Well yes. I have given people the benefit of the doubt and provided services without getting paid, and then had the client not pay. Recently I worked two hours for a client after she had paid me for one, and then she charged back the payment on her credit card. I do what I can to prevent these situations from happening; I require payment up front and always aim to deliver above and beyond expectations. And for my valued clients especially, I find ways to make them feel appreciated and cared for. In exchange, every once in a while I am gifted with a short-term benefit as well as a long-term one. But it’s the long-term benefits that matter: Referrals from happy clients, repeat customers, and my integrity intact. These are the results I truly care about, and that will sustain my business for years to come. 🙂 Log in to Reply Lisa says: June 13, 2012 at 6:28 am Michael (and of course to the beloved author, Brenda) the muscle metaphor really resonated with me too while appreciating such an authentic prose that clearly allowed us a glimpse into the heart of The Essay Expertthank you for the gift of this message, Brenda! So many quotes, befitting of you have come to my mind since you have bestowed your gifts and talents for our familys gain and benefit one of those I just recently shared with you and yet, I cant help but be reminded of another great author who countless thousands acknowledge the great debt they owe Og Mandino for the miracle his words have wrought in their livesthose would be my words for you Brenda to describe what the pen to your hand has done in the lives of our family! Og Mandino, best selling author of The Greatest Salesman in the World, University of Success, The Greatest Secret in the World and A Better Way to Live, must know you and wanted to convey your character through instruction to others when he wrote: Beginning today, treat everyone you meet as if they were going to be dead by midnight. Extend to them all the care, kindness and understanding you can muster, and do it with no thought of any reward. Your life will never be the same again. Thank you Brenda for all the tireless, creative and extraneous efforts that I know you come no where near being compensated for nor have built into your service fees that ensure our lives will never be the same againfiguratively and literally! May the road rise to meet you, may the wind be ever at your back Lisa A. Bissonette Log in to Reply Marcia B says: June 12, 2012 at 10:14 pm Ah, generosity my favorite thing along with gratitude. In my estimation the rest of the world isnt worth much if we lose sight of those two possibilities. Log in to Reply Patty Sherin says: June 13, 2012 at 3:46 pm I love it! Thank you Brenda for writing this article. I see more and more gratitude all around me, and I think its wonderful! What you describe in your article is what we believe in BNI, Givers Gain. When you give to others, you will receive back tenfold. Im on day 24 of my gratitude challenge powered by SendOutCards. Today, Im grateful for you, your integrity and friendship. Thank you. 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PACT analysis and prototype design for an interactive system Coursework

PACT analysis and prototype design for an interactive system - Coursework Example PACT - People, Activities, Contexts, and Technologies- is acknowledged as a beneficial framework for thinking about a design scenario in relation to a very interactive system (Lloyd, 2005). Undertaking a PACT analysis would be valuable for both analysis and design operations; understanding the situation at hand, finding where possible improvements can be done and envisioning situations in future. With PCT analysis one is able to gather all the research on target end users and scope out of the variation of various people, contexts, activities, and technologies possible in context. Depending on the analysis, one can develop concrete and clear scenarios of how target users would be interacting with the Shared Student Shopping System. PACT analysis findings are represented below: The people involved currently in this kind of system are basically students who are on session at various institutions and are being accommodated in institution’s hostels or any of the institution accommodation premises. A part from students, institution workers may not be left out because at times they are found with students purchasing groceries at various kiosks. In as much as the employees can as well benefit from this system, major end users who are to benefit are the students. At times controlling pocket money becomes a problem and a student may be left wondering what next after he or she has spent all the money and still needs to survive. Dedicating a grocer to supply groceries at times is challenging due to consistency issues which may leave the customer unsatisfied and very annoyed (Neeraja, 2011). Coming up with a system that can satisfy both parties can be of great relief since every party would benefit accordingly. An institution normally has students with different abilities; it is within this population that one hardly misses a disable student. Whenever building a system that target particular users, all factors should be considered

Infection Control Practice in Saudi Arabia Assignment

Infection Control Practice in Saudi Arabia - Assignment Example tive in the modern times that every measure should be taken to reduce the spread of communicable disease which has of late increased the morbidity and mortality rate in Saudi Arabia. Sadly or perhaps even disappointing, the Saudi Arabian Commission of Health Specialty does not request any specific tests of any nature for infection control prior to the renewal of nursing license. This is in light of even the presence of the most lethal and dreadful virus Ebola virus scare in the modern times. While Ebola scare should not only be the cause for having infection prevention and control test (Krisberg, 2013) there are many other benefit that comes with well-educated and trained medical personnel in line of infection prevention and control. This are benefits that are proven scientifically and there is every rationale that the hospitals in Saudi Arabia should adopt measure of identifying the proficiency in infection prevention and control among its member. This can provide information for training need for the nurse on the very line. According to Krisberg (2013) he assert that it is not only important to request Infection Control Test as a prerequisite to renew nursing license in Saudi Arabia, it is imperative also for its benefit across the divide. The benefits touches both on the care givers of the patients and the patients. Proficiency of infection prevention and control is also very beneficial to the government since it reduces the cost of government in caring for the morbidity that is as result of poor measures of infection and control of diseases in the hospital. There are several empirical research that remain as prove that the test could revolutionize the infection prevention and control and henceforth reduce the preventable infection in Saudi Arabia. Despite the resounding empirical research indicating that improved infection prevention and control is very important, the recently released research report of Saudi Arabian practice on infection prevention and

Birthday Project Assignment Essay Example | Topics and Well Written Essays - 1250 words

Birthday Project Assignment - Essay Example So my natural curiosity to research the historical importance of my year of the birth had become vital part of knowledge that would reveal how the year has significantly contributed towards making history. The research has divulged a plethora of information that has significantly shaped the future. The year started with it being declared as the World Communication Year (UN). The United Nations realized the importance of communication for socio economic development of under developed and developing countries. 1983 was proposed as World Communication Year for developing effective communication infrastructure across the globe. The computer giant, IBM also introduced PCDOS operating system for home computers and Microsoft had launched the MSWORD, the user friendly word processing software(IBM; Microsoft). Apple Computers also introduced new home computer, LISA with graphic interface (Apple Lisa). But the most important event of the year was the launch of first 1G network in Chicago, US with the first hand held mobile handset, Motorola DynaTac (bbc, 2003). The leap into the new communication system became the highlight of 1983. The cellular phone was accessible to the common man. This year will also go down in history for many of the Congress decisions for its serious commitment to eliminate racial discrimination. It was a year when the President Ronald Reagan signed a bill for declaring a public holiday to commemorate the memory of Martin Luther King Jr. Martin Luther King Junior is one of the greatest leaders of twentieth century who was able to make significant contribution to the civil rights of the African Americans. Inspired by Mahatma Gandhi of India, his belief in the value system and intrinsic faith in non violence became his biggest strength. He took up the cudgel to fight for the equal rights for all human being and became an

(Ethics and Communication) Thieves Found Citigroup Site an Easy Entry Article

(Ethics and Communication) Thieves Found Citigroup Site an Easy Entry - Article Example As indicated in the report, â€Å"the expertise behind the attack, according to law enforcement officials and security experts, is a sign of what is likely to be a wave of more and more sophisticated breaches by high-tech thieves hungry for credit card numbers and other confidential information† (Schwartz and Dash 1). The hacked information are sold to the underground market for data of stolen goods (Internet bazaars) where goods and merchandise are purchased using credit card information and the money remitted to points of origin through Western Union or Money Gram. This scenario, apart from being considered a breach of security from the technological perspective, is also an ethical and communication issue in terms of violating ethical codes and the ability to magnify the infraction through the use of the internet as a communication medium. By hacking, vital information is stolen being regarded as an ethical issue of violating human rights. Communication issue is likewise an issue here in terms of announcing these stolen goods in the underground market using the Internet where buyers and sellers abound undetected. Works Cited Schwartz, Nelson D and Eric Dash. "Thieves Found Citigroup Site an Easy Entry." New York Times 13 June 2011: A1.Web. 4 July 2011.