Essel Group Essay Example for Free

Essel Group Essay I wish to thank my parents for their undivided support and interest who inspired me and encouraged me to go my own way, without whom I would be unable to complete my project. At last but not the least I want to thank my friends who appreciated me for my work and motivated me and finally to God who made all the things possible Zee Entertainment Enterprises Ltd It is the second-largest Indian media and entertainment company based in Mumbai, Maharashtra. It is a subsidiary of the Essel Group. The companys Chairman, Managing Director and Founders are Subhash Chandra and its Chief Executive Officer is Puneet Goenka. Through its strong presence worldwide, Zee entertains over 670+ million viewers across 168 countries. History The company was launched on 15 December 1991 and was previously known as Zee Telefilms until 2006, when it was renamed and the news and entertainment units were spun off into four smaller divisions. Zee currently operates over 15 different television channels, a cable company Siticable, a record label Zee Records, a production company and other businesses as well. It has expanded operations abroad, with several of its channels available in the UK and U. S. s well as Africa and Asia. In 2002 Zee Entertainment Enterprises acquired a majority stake (51%) in ETC Networks. In 2006, they acquired Integrated Subscriber Management Services Limited and in November 2006, Zee acquired an interest (50%) in Taj television TEN Sports. In February 2010 Zee Entertainment Enterprises acquired an additional stake (95%) in TEN sports. As Zee Telefilms, the company formed part of BSE Sensex from 2000-2005. The news and regional entertainment channel business was spun off into a separate company in 2006 under the corporate banner Zee News Ltd. 982 The Company was incorporated on 25th November, and it obtained the Certificate of Commencement of Business on 5th January 1983 as Empire Holdings Ltd. in the state of Maharashtra. It was promoted by the Essel group of companies, comprising Sanjay Badgamia, Vasant Parekh and Ashok Kothari. The main object of the company business was of entertainment software. 1992 It entered into the business of entertainment software and subsequently the name was changed to ZEE Telefilms Ltd. The Company co-promoted Essel Packaging Ltd. the partnership company of the Essel group in 1982. The Company produces/develops Hindi films, serials, game shows, children programmes etc. The Company would also commission serials, game shows etc. , through directors/producers on contract basis, purchase rights of Hindi films, serials and other programmes from the producers for a predetermined period. 1993 ASSPL became a wholly owned subsidiary of the Company. During the year, the Company entered into an agreement with the Mauritius Broadcasting Corporation for supply of programme software to ZEE TV. During August, the Company issued 89, 28,000 rights equity shares of Rs 10 each at a premium of Rs 20 per share in proportion 12:1. Another 90, 00,000 shares were offered at a premium of Rs 20 per share through prospectus as follows: 9, 00,000 shares and 27, 00,000 shares reserved for allotment to FIIs and NRIs (repatriation basis) respectively. Only 21, 90,300, shares were taken up by NRIs. Of the balance 10,000 shares reserved for allotment on preferential basis to employees (only 4,100 shares taken up). Remaining 45, 90,000 shares along with 5, 15,600 shares not taken up were issued to the public (of these 4, 98,000 shares taken up by FIIs and 17,600 shares by public). 1994 The Company promoted Siti Cable Venture for provision of integrated cable network facility to individual cable operators on a city by city basis and function as a city TV station. The Company also proposed to develop Pay TV industry and with this in view is jointly promoting Zee Cinema, the first Hindi movie Pay TV Channel along with the News Corp 995 The Company along with NewsCorp’s promoted another company viz. Programme Asia Trading Company Private Ltd. (PATCO) for programme supplies to EL TV and Zee Cinema Channel. Asia Today Ltd. and Zee Telefilms Ltd. entered into a sale and purchase agreement for production, procurement and provision of Hindustani entertainment software from India and export the same to Hong kong for transmitting such software on ZEE TV Channel. 1996 Pref. shares redeemed during th is year. 1997 3, 00,000 pref. shares were issued. Walt Disney animation films will be telecast every day for two hours on Zee TV from February 1 following an agreement reached between Buena Vista Television India and Zee. In order to bring the first of its kind `Zee Cine Awards to millions of TV viewers across the globe, the Zee Network has tied up with the 150-year old world audit major, Price Waterhouse (which incidentally is the auditing firm for the Oscar awards also) and the market research firm Gallup MBA. 1999 As part of its expansion plans, ZTL will increase its authorised capital from Rs 50 to Rs 75 crore. Zee Telefilms Ltd (ZTL) shareholders approved an increase in the companys authorized share capital from Rs 50 crore to Rs 75 crore to safeguard itself from any fund shortfall required for the ambitious projects envisaged in the face of technological convergence. Subhash Chandra-promoted Zee Telefilms Ltd (ZTL) has tied up with French major Canal Plus for its proposed digital TV service, a precursor to a KU-band direct-to-home (DTH) service. ZEE TV will launch three new channels in Europe and start broadcasts in eight regional languages in India during an action-packed six months expansion programme. Zee Telefilms Limited (ZTL) will soon launch three English language channels, including a news channel called the Asian News Network, thus taking head-on its partner-turned-competitor Star TV. Zee TV up to 1999 has been operating four channels, three of which were being played out of STAR TV facility in Hong Kong on lease basis. With the growth of the network into eleven channels, the launch of the DTO bouquet and the Alpha channels including the English channels, a decision was taken to install a fully owned facility in Singapore which can play-out ten channels. This facility was set up in a record time of three months and has been fully operational since middle of March 2000. In September 1999, ZTL acquired Zee Multimedia Worldwide Limited (ZMWL). Following this acquisition, all the international operations including the broadcasting business of ZMWL came under ZTLs control. ZTL acquired NewsCorps 50% stake in Asia Today Limited (ATL), Siticable, and Programme Asia Trading Company Ltd. and now owns 100% of these businesses. The consideration paid for the acquisition was USD 296. 51 million 2000 Zeenext. com, the Internet portal site of the company subsidiary EConnect India Ltd, and mobile Internet firm Unimobile. com that they had tied up to offer zee next portal contents to wireless communication devices. Zee Telefilms has emerged as the new market mover on Dalal Street. Zee Telefilms signed a MoU with Asia net Communication Ltd. for consolidating Zees entry into the South Indian regional channels. Zee Telefilms will set up 500 Internet kiosks, named eZee centres, across the country as part of its e-commerce initiatives, senior company. Zee Telefilms has been awarded the prestigious Ground Breaker award as the top national programmer by the US-based trade publication, Multichannel News International. Media and entertainment major Zee Telefilms has acquired 26 per cent stake in Aplab Ltd, an electronic equipment market. Zee Telefilms will launch Basic Education Support Television in April 2001 a project aimed at educating the rural India through the television medium. Zee Telefilms Ltds American Depository Receipts/American Depository Shares issue worth . billion. Zee Telefilms Ltd aims at a 1:1 debt-equity ratio for its Rs. 2,400 crore outlay to set up a fibre-optic and coaxial network across 26 cities in the country. The Company and TransWorld International have joined their bids for the telecast rights for the cricket World cup tournaments for 2003 and 2007. Zee Telefilms subsidiary Zee Publishing has been hived off as a separate company. Zee Telefilms Ltd will be launching its sports channel, tentatively christ ened, zee Sports, on 1st October. Zee Telefilms Ltd. will float a new joint venture company with the Hollywood studio, Metro Gold-wyn Mayer Inc (MGM) to operate aco-branded movie channel exclusively for the South Asian market 2001 In May, 2001, Zee Telefilms has decided to induct a strategic partner, preferably an international media major to strengthen its financial and technical strengths to achieve high growth in the field of convergence. ZTL has converted its flagship Zee TV into a pay channel with effect from 10 June 2001. 2002 Zee Telefilms has come out with Open offer to acquire 23,39,900 fully paid-up equity shares of Rs 10/- each of ETC Networks. It represents 20% of the voting equity share capital at a price of Rs 31. 52/- per fully paid up equity share. The issue opens on 3rd Apr. 2002 and closes on 3rd May 2002. Zee Telefilms Ltd has informed that Zee TV Partners Cartoon Network, Snap Ties with Nickelodeon. Zee Telefilms took a controlling stake in ETC Networks in June 2002, following a memorandum of understanding (MoU) signed between the two companies in February this year. As per the MoU, Zee was to acquire 57 per cent in ETC in two stages for Rs 25 crore. 2003 Zee News is attempting to give a full perspective of the stories by Following them to the cores. In this regard, it has launched a new programme, known as Zee Follow Up. The new programme will pick up the loose string of hundreds of stories that once made headlines but somewhere down the line lost their steam. Zee News is attempting to retrace history by keeping the viewers abreast of what had occurred since, the report said. Decides to persist with its plan of showing Thursday Bollywood blockbusters Hits upon a new income stream to boost revenues by permitting other international news channels to beam its exclusive footage and programmes for a fee. Delgrada, an overseas corporate body owned by the promoters of ZEE Telefilms, pledges an additional 3. 1 crore shares or 7. 6% of the equity capital of Zee Telefilms held by it in favour of Credit Suisse First Boston, Singapore Mumbai High Court stays Zee TVs daily and Sunday lottery draws Share price slumps to four-year low of Rs 60. 5 on 01/04/2003 Zee News starts new programme Zee Follow up through which it is attempting to retrace history by keeping the viewers abreast of what had occurred since Zee, Turner International expand partnership with 3 new channels wherein Turner will be the advertising sales agent for Zees English entertainment and lifestyle channels, Zee English, Zee MGM and the recently unveiled Trendz channel Announces its la carte price lis t for bundling channels Govt cancels Zee Telefilms plea for bundling its channels Promoters’ stake in Zee comes down to below 51-pc, stands at 50. % Zee News launches a new logo and a new advertising campaign with the baseline Haqeeqat Jaisi, Khabar Waisi Foreign shareholdings in Zee Telefilms surge to 58% Promoters of Zee offload 3% shares to FIIs Zee becomes first to get Letter of intent for DTH operation in India 2004 ? Zee announces launch of new religious channel Jagran ? Churu Trading Co. Pvt. Ltd, has purchased 3415518 equity shares of the Company from Livewire Programme Trading Co. Pvt. Ltd. Zee Telefilms announced the launch of a separate encrypted beam for Singapore ? BT Broadcast, ASCEL join hands to offer teleport services to Zee 2005 ? Zee Telefilms Ltd launches separate sports channel. ? Zee Tele teams up with IBM Global. ? Zee Network in alliance with Pan Global TV. ? Zee join hands with Malaysias Astro to launch Hindi channel. ? Zee TV has announced the launch of an interactive game show Kam Ya Zyaada. 2006 ? Zee Telefilms acquires 50% stake in Ten Sports. ? Zee Network launches new channel in Indonesia. Zee to acquire 60 pc stakes in Venus Films. 2007 Zee Telefilms Ltd has informed that consequent to all approvals having been received the name of the Company, effective from January 10, 2007, has changed to Zee Entertainment Enterprises Ltd. Zee Entertainment Enterprises Ltd has informed that the Board of Directors, vide a resolution passed by circulation on December 29, 2007, has approved the appointment of Mr. R Vaidyanathan, Professor of Finance and Control at the Indian Institute of Management, 2009

Bus reservation Essay Example for Free

Bus reservation Essay The purpose of this report is to explain detailed description of Bus Reservation System. It will explain the aim of the project, the limitations of the system, interfaces of the system, what the project will do, what kind of future works may be done. 1. 2 Maintenance An accredited bus operator may demonstrate compliance with this requirement by: †¢ accessing manufacturer’s specifications and/or any other reference material deemed appropriate for the age, make and model of the buses in the accredited bus operator’s fleet †¢ developing and implementing service schedules 1. 3 Objectives This project is based on a scenario. In this scenario, customer wants to know bus services with their time and date when he decided to travel. He can do this by a phone call or going to agency. In both situations, he will meet the employee who work at the agency and get information about services, its departure time, departure date, destination time, suitable seats etc. If he decides to reserve a ticket, then employee will take some personnel information from customer and will reserve a seat that customer selected. Travelling is a large growing business in Turkey and other countries also. It becomes very difficult to keep bus services records and customer information. Our project will be useful in the Bus Reservation System. This project’s aim is to satisfy a facility to reserve seats, cancellation of seats and different types of enquiry like seat status, service enquiry and service time. 1. 4 Limitations This project has some limitations. Firstly, services are only between Laoag-Manila and Manila-Laoag. Secondly, each day there are three services for each direction at 9. 00 am, 1. 00 pm and 8. 00 pm. Thirdly, ticket can be reserved by an employee who works at the agency. Namely; customer cannot reserve a ticket. Finally, man and woman cannot seat side by side if they do not know each other. 1. 5 Problem Customers have to go to the counter to buy bus ticket or ask for bus schedule. Customers need to pay cash when they buy bus tickets and sometimes needs to queue up for hours to get bus tickets. Besides that, customers are also not allowed to buy bus tickets through telephone because the bus companys telephone line is always busy. II. Flowchart III. Screenshots This shows the title of our system which is the Reservation System. As we can see we put the name of the programmer. Then press any key to continue the program. This data shows to fix the first few errors or warnings, since they may be causing all the rest. A compiler warning indicates youve done something bad, but not something that will prevent the code from being compiled. You should fix whatever causes warnings since they often lead to other problems that will not be so easy to find. Compiler messages usually list the file and line number where a problem occurs. Nonetheless, errors often occur on the lines prior to what the error message lists. Especially check the line immediately preceding where the error message indicates. Finally, note that some compilers may choose to call something an error while others may just call it a warning or not complain at all. As we can see we have no warnings and errors. After the welcome form then system opens the login form. Here user has to enter valid user id and password. There are shown as below.. This shows the main menu where you can choose your reservation. This shows the different choices of bus, we have deluxe, air-conditioned bus and ordinary bus. You can also choose the time you want.

Hilton Hotels Challenges Faced

Hilton Hotels Challenges Faced Hilton Hotel, Reading hotel facilitates a very homely atmosphere which invites people to live in their own houses. It is just four minutes away from Readings historical city centre, The Thames River and the renowned shopping centre. This hotel is located on the Kennet Island Development and has walking distance to Madejski Stadium. This hotel is close to the Reading train station. And it hardly takes twenty-five minutes to reach Heathrow airport. This is very convenient for the customers. Hilton Hotel Reading provides spacious, air-conditioned rooms which have large units. This hotel is decorated and attracts large number of the tourist. It also provides wired and wireless internet access for their customers. They have the latest audio-visual technology. A large customer service desk and comfortable Hilton beds. Dinner in a fabulous Larder Restaurant, which provides a mixture of domestic and inter-continental dishes which persuades both modern and traditional dishes and finishing the delicious meal with a cocktail in the tranquil bar K.Tone . There is a flattering twenty-four living well health club characterising Living well by precor gym equipment, swimming pool indoor as well as out door, sauna and a dance studio for various fitness classes. Customers can celebrate or have business occasions at the Hilton Reading Hotel which has eight large meeting rooms and a large ballroom which can cater up to four hundred guests. Literature review: Hilton hotel Reading is just few minutes away from Reading station and twenty five minutes away from the Heathrow Airport. www.hilton.co.uk/reading. Hilton hotel is a service industry and in the service. In a service industry customers are of great importance. Without the customers the organisations dont work. Online banking has become a very important technological development not only for business but also for general public. Food and beverages of Hilton Hotel is branded and of very good quality. They higher people who perfectionists in their jobs. Their standard is highly maintained. But as it is said nobody is perfect. There are some problems faced by the food and beverages of Hilton hotel Reading. There are some customer complaints for the food and beverages staff of Hilton hotel, reading. Hilton Hotel Reading has an emerging problem and complaints. The positive impact of the complaints on the staff The staffs try their level best to provide best services to customers but due to some mistakes committed by them, customers complaint. Customers have full rights to complaint as they are paying for their stay and the facilities. If they are not satisfied about spending their money at good place they have to give feedbacks. The feedbacks of the customers help to analyse the staff performance. The complaints of customers helps the hotel to understand that what went wrong and what can be done so that these complaints are not repeated.Nita Umashankar, Raji Srinivasan, and Dustin Hindman Journal of Service Research, May 2011; vol. 14, 2: pp. 164-179. First published on March 7, 2011 Hilton hotel take keen interest in solving the problems of the customers. Customer satisfaction is the basic objective. Hilton Takes the complaints positively and puts in their best so that the mistakes are not repeated again. As per the interview of a manager, who said that if they wont have complaints how they will proceed? And criticism is very important because they always cannot be perfect. Without having complaints they cannot know about the problems in the staff. They cannot maintain their standard. As per the information the staff has always been trained if there are complaints from the customers. http://www.tripadvisor.co.uk/hilton www.hilton.com International Journal of Hospitality Management, Volume 25, Issue 1, March 2006, Pages 69-90 Osman M. Karatepe Negative impacts of the complain Staff of Hilton Hotel reading is highly qualified. They pay keen attention towards satisfying their customers. When there are complaints about their services in food and beverage they feel very bad and loose their self-confidence. They get demotivated. They are afraid to face their managers. In this fear they perform even more badly and sometimes even leave the job out of frustration. There is lot of pressure on them so that they provide good services to the customer in this pressure they make even more mistakes. The staff members are scared of getting fired from their work. They loose their attention and sometimes with this fear even of loosing their job they get stressed. Due to stress they have tensions which lead to illness and low performance at work, absenteeism, less participation at work. [emailprotected] Difference between Complaints and Requests Requests: Request is when the customer politely orders for a service. For which he/she has paid. Complaints: Even after requesting a service for which the customer has already paid, doesnt get a good response then there is a complaint of dissatisfaction. The disappointment to the customer lead them to complaint. What measures have to be taken by the manager to solve the problem The staff members get demoralized when they hear about the complaints from their manager. It is very inappropriate to disclose the facts in front of the staff. As per the Manager of Hilton Hotel, Reading the staff has to be tackled carefully because they are the jewels of the company. They cannot be thrown away by the hotel. Instead of that the term diplomacy is brought into practice with the help of which the food staff and beverages staff can be handled. Recruiting is not easy they value their staff and will put full efforts to train them as per the customer requirements. How can you motivate your employees in a Service industry? To support your employee he/she have to be given a pay-raise. He must feel vital. Manager should make him understand his significance in the company. In a hotel fabrication which is a service industry customers are very significant. They recruit the best people to hand round customers. A practical theory of motivation applied to the hotels Having meeting, seminars, incentives, motivational trips, get-together planners , organising events. Employees should be given training, education apparatus, minimalism of task and both inherited cerebral and substantial competence. Give me enough medals and Ill win any war Napoleon Bonaparte Darren Lee-Ross (Lecturer in tourism and hospitality management; South Cross University) Levels of employee motivation Path of an member of staff actions: It relates to those behaviours which the individual chooses to execute The level of endeavour: How firm the individual is enthusiastic to work The level of determination: It refers to the individuals readiness to follow the behaviour in spite of barriers Motivation theories Maslows theory Self Actualisation: achieving the basic goal of a persons life. Esteem: The self confidence of the person. Of motivation applied to the hotels Belongingness/love: Attainment of love from friends, family Safety: the security of life. Security of employment Physiological needs: Food, clothing and shelter. Theory X and Theory Y Douglas McGregor Theory X According to theory X, the employees are satisfied with whatever they have. They dont like to contribute in meetings. The only work for what they are paid and have no interest after their working hours are over. They dont participate in the business meetings. They obey the boss, if the boss says stand the employees stand if they say sit then they sit. This is a traditional theory. Obey the boss and never speak anything in front of him. Boss is always right. So the employees never bothered to interfere in companies matter they were pleased with whatever they get. Employees depend upon the boss to take decisions. And follow the instructions given by them. The boss is very dominating in theory X. And the employee has to follow his instruction or else he/she will be removed from job. So the employees are passive without any interest and happiness to work. Theory Y According to theory Y, the employees are not satisfied they crave for more and more. They love to participate in the meetings. The employees are very innovative. They come up with new ideas and share it with the top level management for the progress of the company. They work than hours, they have hunger of success. The employees are very enthusiastic and are always willing to help and participate. Employees love to take responsibilities, they like when the manager shows trust in them. This modern theory where an employee can speak in front of the high authorities. He can share his views unlike theory Y. The boss doesnt dominate the employees he lets them free and guides them for the responsibility handed over to them. Such employees are bothered about the companies well being. They love to serve for the company. They have great chances of getting promoted because they are very flexible and are very loyal with the business or the company. They are always appreciated by their managers and promoted. Taylors theory of scientific management Frederick Winslow Taylor (1856 1917) motivating the employee increasing the remuneration of the employee. Workers or employees dont like working so the managers have to have supervision and split their work. They should be trained properly and should have good environment for working. If the pay scale is increased workers work with enthusiasm. Mayos Elton Mayo (1880 1949) believed that employees are not only concerned about money but about social needs. He considered that workers having feelings and like to be noticed. Mayo concluded that Better communication between the employees and employers. Involvement of the employees in making decision Working in groups. http://tutor2u.net/business/gcse/people_motivation_theories.htm Importance of motivation to an employee Service industry recruits qualified people. The key of an organisations success is its employees. If the employees are motivated they work with enthusiasm and that is good for the companys welfare. So it is very important to motivate employees. If the employees are satisfied, customers will be satisfied. If the customers are satisfied company is satisfied. Management style being followed at Hilton Group Hilton Hotel is a part of a very big corporation of Hilton group. It follows civilization of a Multi National Company. The Staffs at the hotel are well qualified and highly experienced employees and from this time forth, the management style being adopted by the managers in the hotel is Laissez-Faire. The manager delegates the work to the staff and he sets the time and responsibility of completing the task success on the employees. The manager keeps on supervise and advising the staff whenever it is required but he himself does not take the decision. This method motivates the employee. The workers here are dedicated towards their work as they find an surroundings where they see their individual and specialized enlargement. The staff here gets more of job and proficient contentment as he not only learns by taking the accountability but has also being salaried when he completes the task on time. Management Structure theories The management structure of an organisation can assist or put obstruction in the advancement towards achieving the long term objective. The organisations can attain their business aim by examining their needs and then corresponding them with the suitable management structure. The management structure plays a major role in fascinating the staffs and maintains long term growth. It also helps in getting better the decision making performance. The three main types of management structure are Matrix, Functional and Divisional Structure, (Small Business, 2011). Functional Structure: This structure is generally formed by considering the purpose of each part of organisation and then groups them accordingly. In this type of structure, for example, there could be a marketing department, a food and services department, home services, Security, etc. This structure is good when the organisation is smaller in size, as the department will be able to rely on the experience and knowledge of its staff and will be able to support itself. But, the disadvantage of functional management structure is that, the harmonization and communiquà © between different section can become difficult and thus leading to miscommunication or trouble when more than one department is involved in completing the task, (Small Business, 2011-04-29). Divisional Structure: Generally, the organisations which are overweight in size and operate at different locations or they have separate organisations but beneath one umbrella group to handle diverse market areas, use this type of management structure. In case of warmth industry, like we have taken Hilton Hotel, which has a variety of twigs at diverse location, they cant rely on central office for every decision. In this case, each hotel follows their own strategies, as each of them may be administrating in different business marketplace and may be facing different confront. The prevalent advantage of this arrangement is that, the decisions are made quickly and are more detailed towards the needs of that particular hotel. But, the difficulty is the statement is self-conscious as the employees of different divisions are not working together, (Small Business, 2011). Matrix Structure: This type of management structure is a mix of both functional and divisional structure. This is generally used in multinational companies or organisations which has presence in various part of globe. This structure allows the advantages of functional as well as divisional structure. But the biggest drawback here is that, it creates power struggle as most of the areas of organisation has dual management. The functional manager and the divisional manager at a time holding same area thus causing confusion and tensions at times, (Small Business, 2011). Management Structure in Hilton Reading Hotel Hilton Hotel, Reading is a part of Hilton HOTELS group which has process in around 90 nation. Being part of such a big corporation, it was classically not possible for the top executives to design a functional or matrix management structure. Henceforth, they chose the Divisional management structure to give liberty to each of the hotels in force at different geological locations and also to make decision making procedure easier. The Hilton Hotel thus follows divisional management structure where each hotel is accountable for its business. This has given more sovereignty to the managers in taking the decisions based on the ground and day today state of affairs. This has also kept the staff and the mangers at the hotel level more work acquaint you with and stimulated towards the task. Globalization and its effects on Hospitality Industry Globalization leads to more reciprocally supporting world financial system and thus it becomes a major driving factor in the hospitality and tourism industry. The people of one nation itinerant to other parts of the world and vice versa have given a chance for the hotel industry to tap this occasion. Cultural diversity is one of the belongings of the globalization. And bearing in mind various chances which have come due to globalization, management has become aware of this occurrence while deciding the intended plans for their corporation. Its the effect of globalization only, that you can get any continental food in any benchmark hotel. Its easier to find diverse varieties of foods while visiting a hotel these days than it was few years ago. Now the industry has adopted itself and has developed its business as well which not only comprise the forces and products but the organisation as a whole, which further consists of management and the labour force. Benefits to Hotel Industry Globalization has benefitted the hotel industry. The customers are from different countries coming and living in Hilton. Globalization has developed relationships with the customers globally. Methodology: In order to obtain sufficient amount of information about Hilton Reading hospitality and service industry number of methods have to be followed. There are two methods which relate to the research methodology which are as follows:- Primary search : The primary research consists of personal interviews and questionnaires. There was a questionnaire conducted and the detailed information of the interview is as follows: Male customers 56% and female customers 44% Ages of the customers was from 20-25 years of age 10% 25-40 years of age 60% 40 and above years of age 30% and the rest age group people are not extraverts. Businessman 60% , Retired 20% , Professional 20% Have you ever been to Hilton Reading? Yes____ No____ How was your experience? Good____ Bad____ Dont know____ If your experience was good then please give the reason to it. If your experience was bad then please give a reason to it Will ever go back to Hilton for a stay? Yes____ No____ If yes please give the reason for the stay.. If no please give the reason for not staying.. Will you recommend your friend to Hilton Reading? Yes____No____ How many stars will give to the staff of Reading Hilton? ___% Do you have any complaints about the hotel? yes___ No____ If you have any complaints please fill in the complaints How was the food of Hilton Reading? Good____ Bad____ Dont know___ How well maintained is the Hilton Building is? Good____ Bad___ Dont know____ How much will you grade for cleanliness? Good____ Bad ____ Dont know___ Did you feel like home? Yes___ No___ How comfortable where the beds? Good___ Bad___ Dont know____ How was the staff behaviour at Hilton Reading? Good ___Bad ___ Dont know__ Did you find the staff friendly? Yes___ no ___ 2) Secondary search: The secondary research was conducted as to support the primary research. The research or investigation also depends on resources which were drawn from published materials such as prior studies, e-journals, bank reports and websites. Time Table of work Duration Steps taken Week 1 Reading the topic and understanding what is necessary. Week 2-3 Choosing the topic and sending the proposal Week 4-5 Aim of the study and objectives of the company Week 6 Literature review, methodology data collection Week 7 Analysing the data collected. Week 8 Rough draft of assignment and corrections made by the lecturer. Week 9 Correcting mistakes and Final submission. Conclusion The complaints of the customers have both negative effects and positive effects on the employees or staff members. The positive effects to company is they will be able to correct their mistakes. But it is not good to have customer complaints it ruin the brand image of the company. People think ten times before going to the hotel. If there are complaints the hotel industry has to pay attention and give proper reply to their complaints. They should be instant. Hilton hotel has to maintain its standard by reducing the complaints. Due to complaints hotel loose their loyalty with the customers. In order for customers to be loyal they have to minimise their complaints. When a customer files a complaint the employers have to be very careful about discussing it with the staff. This can demoralize the staff. Managers/ employers have to be very careful in dealing with employees. He should motivate them to do better. He should find out why the employee made a mistake and such a mistake that the customer had to complaint about it. Food and beverages have to be of high standard. If any mistakes in these areas the customers can sue the company. The issue is about handling the positive and negative aspects of complaints on the employees. It is very much known to the employer and if the problem of de-motivation arises the employees loose their self confidence and keep repeating their mistakes. And sometimes they even leave the job. This can cost a fortune to the company if their entire employee keeps leaving the job. The manager has to be polite enough and not aggressive. He should train the employees again and start give awards to the employees who work will. In Hilton Reading this procedure has been followed. As per the interview of an employee it was said that Hilton has always been good to their employees. They have been faithful and have always realised their importance. Recruiting and training is not an easy task. So the old employees already know the welfare and standar d of the company Hilton doesnt want to loose their employees. So to conclude the manager should keep things calm and be tactful and make the employees work well under their guidance. Recommendation After study and investigate on the guidance and organization styles and its arrangement, following proposal has been not compulsory: The Hotel management needs to be supportive towards the employees. The employees should be given a chance to interact often with the management to reduce the miscommunication. The consumers should be given more educational varied surroundings, to make their stay more relaxing and give them comfortable feeling.

The Euro :: essays research papers

The Euro has proven to have many advantages for the European Union, putting them on the path for political solidarity. With the Euro comes the elimination of exchange-rate fluctuations, making the fluctuations of currency values across Europe â€Å"a thing of the past†. Price transparency is another advantage of the Euro, which makes it easier to tell if the price of a product in one country is different than the price of the same product in another country. This encourages competition between countries, mobilizing economies to grow and compete with each other in different markets. Transaction costs become much less of a burden to tourists and business people alike when they do not have to constantly exchange their currency from another country when traveling within the European Union. This saves both time and money, which encourages more travel between countries for tourists and business men/women. All of the advantages mentioned so far contribute to the increased trade across borders also. Again, this boosts the economy of the countries within the European Union. With the European Union and it’s currency, the Euro, there is an increased cross-border employment. Businesses are more likely to employ and conduct business across different countries with the introduction of one currency. This means a person could work across the border in another country since the same currency is paid to employees across the European Union. There is an increase in the financial market stability with the introduction of the Euro across many countries as well. One currency means more stability across Europe and the members of the European Union. Inflation rates are decreased, as are the interest rates, to promote the growth of markets in these developing countries. Countries that wanted to become a part of the European Union had to shape up their economies, encouraging a growth in their marke ts, to keep up with the requirements of being a part of the European Union.   Ã‚  Ã‚  Ã‚  Ã‚  The Euro’s position relative to the U.S. dollar and the potential political and economic consequences in relations between the U.S. and the European Union are very important topics when discussing trade between these nations. First, the Euro is worth 135% of one U.S. dollar. This should make it clear that we have to focus on exporting more of our goods to the European Union and its members rather than buying (importing) more of their goods during this time.

A Humorous and Heartfelt Wedding Speech -- Wedding Toasts Roasts Speec

A Humorous and Heartfelt Wedding Speech Good evening Ladies and Gentlemen - I would like to start by thanking Frank on behalf of the bridesmaids for his kind comments and echo the fact that they look wonderful and performed their role fantastically well, despite the inevitable and healthy rivalry that can sometimes occur. In fact, just before the service I overheard a furious sisterly argument about who was going to be first to dance with the best man. Understandable, I thought - until I got closer and heard them saying, 'You!', 'no, you!' I've known Frank for the best part of 20 years now and of course there are plenty of things I could tell you about what we got up to in our younger days. Unfortunately, I did consult my solicitor and he tells me that we could still face prosecution, so maybe I’ll keep things to a minimum and talk about how nice he is. Frank is a quality ac... A Humorous and Heartfelt Wedding Speech -- Wedding Toasts Roasts Speec A Humorous and Heartfelt Wedding Speech Good evening Ladies and Gentlemen - I would like to start by thanking Frank on behalf of the bridesmaids for his kind comments and echo the fact that they look wonderful and performed their role fantastically well, despite the inevitable and healthy rivalry that can sometimes occur. In fact, just before the service I overheard a furious sisterly argument about who was going to be first to dance with the best man. Understandable, I thought - until I got closer and heard them saying, 'You!', 'no, you!' I've known Frank for the best part of 20 years now and of course there are plenty of things I could tell you about what we got up to in our younger days. Unfortunately, I did consult my solicitor and he tells me that we could still face prosecution, so maybe I’ll keep things to a minimum and talk about how nice he is. Frank is a quality ac...

Socioeconomic Class and the History of South Africa :: African Africa History

Socioeconomic Class and the History of South Africa In any historical account gender, race, socioeconomic class and many more issues are closely interwoven. In fact, to try and separate them would be not only onerous but also a specious task because the resulting account, although perhaps straightforward, would be at best only partial. However, when considering the history of Southern Africa, the most encompassing account would be that of socioeconomic class. The motives behind the historical events of Southern Africa have been strongly socioeconomic, even if the motives then evoked racial or gender based issues. Thus, if one had to choose a way to understand South African history, it should be socioeconomically. The motivation for colonization was economic. It eventually became more economically efficient for the Dutch East India Company (VOC) to build its own port than to continue trading with Africans on its way to Eastern Asia (Ross, 21). Dealings between settlers and Africans were based on socioeconomics, whether the interaction was buying and selling cattle and sheep or a conflict over the amount of land that settlers were taking from the Xhosa. For Africans, using a large amount of land for grazing one’s cattle was a symbol of high status because it meant that you had many cattle to graze and that you could protect a large amount of land (Ross, 22). The settler’s invasion was an economic blow. Also, the Great Trek was caused because Afrikaaners felt that they did not have the socioeconomic status they desired. Their land was being divided into small pieces, so they decided it would be better to go out and find other land than to continue to live as they were in the lower class. This was no mass movement of the â€Å"Afrikaaner People,† but only a number of small groups setting out to claim â€Å"free† land for themselves (Ross, 39). The wars between the Africans and Trekkers at these times were fought as the Africans realized that these people were coming to stay on their territory, and as the Trekkers realized that they would have to kill to keep the land they needed to secure wealth (Ross, 40).

Comparison Between the Yellow Wallpaper and Tell-Tale Hearts

Jaime Macias Professor Whalen English 1B 22 October 2012 Critical Thinking Log 2: Short Story #2 Madness within the human psyche goes hand and hand when the names Edgar Allen Poe and Charlotte Perkins Gilman are spoken. The stories â€Å"The Tell-Tale Heart,† by Edgar Allen Poe and â€Å"The Yellow Wallpaper,† by Charlotte Perkins Gilman are both prime examples of how 19th century authors provoked the ideas of paranoia and mental deterioration within troubled narrators.These disorders can be compared in reference to when each character makes its discovery, the similarities can be drawn from discovering these comparisons in mental state, and then differences between â€Å"The Tell-Tale Heart† and â€Å"The Yellow Wallpaper† can be broadcasted. In â€Å"Tell-Tale Heart,† Poe’s story through the eyes of an obsessive madman, this is very similar to the protagonist in â€Å"The Yellow Wallpaper† by Gilman. Because of the narrators’ d elusional states, it makes it difficult to differentiate between actual events or from those that occur through the distraught mental state of each narrator.Each character discovers and comes to admittance of their mental disability at different intervals of the stories. â€Å"The Tell-Tale Heart† has madness declared at the very beginning of the story when the narrator proclaims â€Å"†¦I am mad? The disease had sharpened my senses—not destroyed—not dulled them. † (Poe 81). In â€Å"The Yellow Wallpaper,† Gilman gradually develops the obsession and the disorder in the narrator’s mental state. The narrator describes the house they have moved into for the summer in the beginning as being, â€Å"The most beautiful place! â€Å"It is quite alone, standing well back from the road, quite three miles from the village. † (Gilman 88). As the narrator examines every inch of the house, she comes to the wallpaper and that’s when the obsession begins. â€Å"I never saw a worse paper in my life. † She continues by stating â€Å"One of those sprawling, flamboyant patterns committing every artistic sin. † (Gilman 89) It is here where she describes the wallpaper with detail and begins her descent into mental corrosion. One of the most obvious differences lies in the writing style of Edgar Allen Poe and Gilman, but many of the ideas circle around similar topics.